Net Promoter Score
What is NPS?
A metric that measures customer loyalty and satisfaction by asking customers how likely they are to recommend a company's product or service to others.
NPS stands for Net Promoter Score. A metric that measures customer loyalty and satisfaction by asking customers how likely they are to recommend a company's product or service to others.
The term matters when teams need a shared definition across planning, finance reviews, sales reporting, and weekly execution conversations. Without a common definition, the same metric can drift in meaning across functions.
Inside OKRindo, NPS is most useful when it is tied to a decision. Use it to review progress, surface risk early, and choose the next action with clearer context.
The term matters when teams need a shared definition across planning, finance reviews, sales reporting, and weekly execution conversations. Without a common definition, the same metric can drift in meaning across functions.
Inside OKRindo, NPS is most useful when it is tied to a decision. Use it to review progress, surface risk early, and choose the next action with clearer context.
Quick definition
A metric that measures customer loyalty and satisfaction by asking customers how likely they are to recommend a company's product or service to others.
How teams use it
Add NPS to the weekly review rhythm so everyone interprets the term the same way before changing targets, forecasts, or priorities.
Turn definitions into execution
Ready to track NPS inside a weekly execution system instead of spreadsheets?
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